Waylon was extremely apologetic, and confessed that in the crazines move he was not aware of my situation. But i will never deal with them again without playing the guitar before i buy it. I will re-evaluate that decision after seeing this new american line. ![]() He apologized up and down and told me that he would be discontinuing the over seas line and would be rebuilding Halo as a US only company.įor now i am done with them. after all that was resolved i sent an E-mail to Waylon (the VP and founder). After berating their president and being a total douche bag i worked out a refund agreement, (i kept my american Kahler and seymour duncan pickups and they refunded the difference). over six months later i got it, and it was nicked up and the neck was warped beyond playability. I was promised it would be only 90 days until the new one would be finished. i waited 7 months only to find out that it was built to the entirely wrong specs and was being built in a chinese shop (which i was never told beforehand). I ordered a custom S-nine august of 2007. I unfortunately have a horror story to share. You'll get a few regular haters here that jump to hate given any chance. There are lots of things they'll do to customize a guitar for awesome prices.Īnyways, my experience with them was excellent, and to sum it up, I'm buying from them again. If you have questions, call them? Ask for yourself what they can do for your ideas on an 8 string. Jeff and Waylon have always been willing to take time on the phone to go over ideas with me as well for the guitar and for that and the product I will be buying my second 8 string from them. Haven't tried yet but was thinking to do a possible Eb or D. The lows are handled well because of the mahogany and its a BIG sounding guitar. I have a few Schecter 7 strings and could use them as comparison for being more difficult to play. It plays well and does what I want it to do while playing without having to struggle or feel uncomfortable. ![]() I purchased a Halo Octavia 28' with EMGs in the neck and bridge positions, ebony fretboard, and a quilt maple finish. You have no idea how difficult it is until you actually call around and speak with the companies that offer lefties. Being a lefty, its good to know that at least someone out there will build a guitar for you. One of the company owners played my octavia before they shipped it to me and didn't notice the bad fretwork or crooked bridge I will say that they did try to make things right when screwups happened, as I had the option of a full refund when I got the initial guitar as well.Īt the end of the day my main concerns were completely missed delivery dates and poor instrument quality that they failed to catch. That was my experience, you mileage may very. after four months I still had no new guitar, and the neck on the one I did have had warped so badly that the four higher strings were sitting on the fretboardĪt that point I shipped back the guitar I had and got my money back. we agree that I would hold on to the guitar while they built a new one, which would arrive at my door in 45-90 days oh and no allen wrenches to adjust anything the Octavia had the wrong neck construction, wrong fretboard wood, a crooked bridge, and uneven frets. Ordered Octavia with some custom specs and was promised 90 day delivery but as of last year / earlier this year when I dealt with them it hadn't happened yet. If they can get their build quality, quality control, and shipping together they could put out some decent guitars. i haven´t heard anything lately though, so for all i know, they may have fixed some of these issues? i know waylon is a nice guy, and he´s been equally frustrated with the inconsistencies and errors being made, so i know they´re trying to pull it all together. This is all how i percieve the whole thing, of course. I think they have potential though, as their marketing departement is hyperactive at work, so if they could work up a good customer base, then i think they could throw some more money into quality control etc. i was actually planning to get a custom 30" 8 string made by halo at one point, but then i read up about their custom shop quality and backed off. Their specs and looks are subjective, of course. I wouldn´t trust halo at this point, simply because they´re not in sync with themselves quite yet, and their low prices probably means low quality control. ![]() also, i´ve heard complaints about halo guitars being uncomfy in general, but i´m not sure what to believe. They have issues like loooong waiting times, only to get the wrong specs, having to send it back and wait a looooong time for a new one, and having that be wrong as well, etc. forgetting to make string ferrules is a pretty big deal, ya know? ![]() not because they don´t know what they´re doing, but because they´re too young and unorganized a company to work at the scale they´re working at. I´ve heard lots of bad things about them.
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